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For questions about this Agreement, please contact us at 1-888-668-3007.

Moving Services Agreement

Last updated: March 2026

This Agreement governs the moving services provided by M&M Moving and Rush Delivery ("the Company") to the Customer. By engaging our services, you agree to be bound by the terms below.

1Company Services

The Company will perform manpower and/or moving services, including as specified in Schedule A: Order Details ("Job"). The Company will perform services in accordance with standard industry practice and/or its reasonable business judgment. The services will be performed at the location(s) specified in Schedule A: Order Details.

2Cancellation

Subject to any cancellation rights that the Customer may have pursuant to the Consumer Protection Act, if the Customer cancels the Job, the Customer agrees to pay the Truck/Manpower Fee as specified in Schedule A: Order Details, which is to be applied as a credit towards any future services provided by the Company to the Customer.

3Customer Responsibilities

The Customer is responsible for the following:

  • Ensuring that they have full title and ownership of all items specified to be moved.
  • Packing their possessions into appropriate boxes or other containers, unless packing services are purchased from the Company.
  • Keeping at all times in their possession and control any and all money, jewellery, or other valuables prior to the arrival of the Company.
  • Allowing the Company's movers to perform their work without any Customer interference or participation.
  • Ensuring that all driveways, roads, and paths are unobstructed leading from and to the origin and destination addresses.
  • Informing the Company of any items which require special attention or are of an unusual size or weight.
  • Inspecting the origin address and verifying that no items expected to be moved are left behind.
  • Checking all items and the moving truck upon completion of the Job.

4Payment Terms

  • The Total Job Price will be calculated upon completion of the Job based on the Truck/Manpower Fee.
  • The Customer shall pay the Total Job Price immediately upon completion of the Job.
  • The Company reserves the right to request a non-refundable deposit prior to departure.
  • If billed hourly, the Customer agrees to pay for a minimum of three hours.
  • Payment shall be accepted in the form of cash or e-transfer.
  • In the event of non-payment, the Customer agrees to pay interest on any past due balance at 15% per annum.

5Limitation of Liability

The Customer agrees to limit the Company's liability for damages, costs, and expenses, regardless of cause, so that the Company's total liability shall not exceed the total amount paid for services under this Agreement or $0.60/lb, whichever is greater.

7Time Limitation

The Customer must notify the Company of any claims of damages within 3 calendar days following completion of the Job. If such notification is not effected, the Customer waives its right to exercise the remedies available.

6Exclusion of Liability

In no event shall the Company be liable to the Customer for the following, which shall be entirely at the Customer's own risk:

⨯Special, indirect, or punitive damages.
⨯Claims made by any third party.
⨯Damage, loss, or delay due to force majeure.
⨯Delays due to unavoidable road conditions.
⨯Any damage pre-existing to the Job.
⨯Contents of boxes packed by the Customer.
⨯Items of unique or fragile nature (glass, mirrors).
⨯Furniture of unstable ready-to-assemble construction.

8Insurance & Remedies

Insurance: The Customer may elect to purchase, at its own cost, insurance to cover any damage, loss, expense, liability, or cost for which the Company is exempt from liability.

Remedies: In the event that the Company may be liable for any damage or loss, the Company may, at its sole discretion, elect to repair the damage or compensate for depreciated value.

10Indemnification

The Customer shall indemnify and hold harmless the Company against any and all claims, damages, losses, liabilities, and costs arising from third party claims or the Customer's failure to provide suitable facilities.

11General Provisions

Assignability

The Company may assign or subcontract any of its rights and obligations without the prior written consent of the Customer.

Governing Law

This Agreement is governed by the laws of the Province of Ontario. The parties agree to the exclusive jurisdiction of the courts of Ontario.

Severability & Amendments

Invalidity of any part shall not affect the validity of the rest. Amendments must be in writing and signed by both parties.

Currency

Unless specified otherwise, all statements or references to amounts in this Agreement are to lawful money of Canada.