Terms & Conditions — M&M Moving

Moving Services Agreement

Last updated: March 2026

This Agreement governs the moving services provided by M&M Moving and Rush Delivery ("the Company") to the Customer. By engaging our services, you agree to be bound by the terms below.

1. Company Services

The Company will perform manpower and/or moving services, including as specified in Schedule A: Order Details ("Job"). The Company will perform services in accordance with standard industry practice and/or its reasonable business judgment. The services will be performed at the location(s) specified in Schedule A: Order Details.

2. Cancellation

Subject to any cancellation rights that the Customer may have pursuant to the Consumer Protection Act, if the Customer cancels the Job, the Customer agrees to pay the Truck/Manpower Fee as specified in Schedule A: Order Details, which is to be applied as a credit towards any future services provided by the Company to the Customer.

3. Customer Responsibilities

The Customer is responsible for the following:

• Ensuring that they have full title and ownership of all items specified to be moved.
• Packing their possessions into appropriate boxes or other containers, unless packing services are purchased from the Company.
• Keeping at all times in their possession and control any and all money, jewellery, or other valuables prior to the arrival of the Company.
• Allowing the Company's movers to perform their work without any Customer interference or participation.
• Ensuring that all driveways, roads, and paths are unobstructed leading from and to the origin and destination addresses (e.g., following condominium or apartment policies, booking elevators, etc.).
• Informing the Company of any items which require special attention or are of an unusual size or weight, including items too large to fit through stairways or doorways.
• Inspecting the origin address and verifying that no items expected to be moved are left behind and that there is no damage.
• Checking all items and the moving truck upon completion of the Job, confirming that the truck is empty and that items were not damaged.

4. Payment Terms

The Customer agrees to the following payment terms:

• The Total Job Price will be calculated upon completion of the Job and set forth in the Company's invoice, based on the Truck/Manpower Fee (flat fee or hourly rate) and extra charges as applicable.
• The Customer agrees to pay all applicable extra charges at the rates set out in Schedule A.
• The Customer shall pay the Total Job Price immediately upon completion of the Job.
• The Company reserves the right to request a non-refundable deposit prior to departure for the destination address.
• If billed hourly, the Customer agrees to pay for a minimum of three hours. The hourly rate is charged in ½ hour increments.
• Payment shall be accepted in the form of cash or e-transfer; however, the Company reserves the right to request any other reasonable method of payment.
• In the event of non-payment, the Customer agrees to pay interest on any past due balance at the rate of 15% per annum.
• If any action is required to collect outstanding debt, the Customer agrees to pay all related expenses, including reasonable legal fees, collection fees, and costs.

5. Limitation of Liability

The Customer agrees to limit the Company's liability for damages, costs, and expenses, regardless of cause, so that the Company's total liability shall not exceed the total amount paid for services under this Agreement or $0.60/lb, whichever is greater.

6. Exclusion of Liability

In no event shall the Company be liable to the Customer for the following, which shall be entirely at the Customer's own risk:

• Special, indirect, consequential, lost profits, or punitive damages arising out of or in connection with this Agreement.
• Any claim or demand made by any third party arising out of or in connection with this Agreement.
• Damage, loss, delay, or cancellation due to force majeure.
• Delays in arrival or delivery for unavoidable or unforeseen reasons, including road conditions or mechanical breakdowns.
• Any damage or defect which is pre-existing to the Job.
• Damage caused by interference or participation of the Customer or any other person authorized by the Customer.
• Customer's failure to provide adequate facilities, including lack of lighting, elevators, obstructive walkways, slippery surfaces, or oversized items in undersized facilities.
• Contents of boxes, bags, or containers packed by the Customer.
• Items not properly prepared by the Customer prior to the Job.
• Furniture or equipment moved full with contents therein.
• Items with an inherent weakness (already damaged, defective, or having prior repairs).
• Items weak due to nature, usage, wear, or age.
• Items of unique or fragile nature (glass, mirrors, lamps).
• Furniture of unstable or ready-to-assemble construction.
• Oversized items manoeuvred through tight passageways.
• Mechanical or electronic function of any equipment.
• Soft tile or other unusual flooring; any finish still wet or soft.
• Pictures, artwork, or live plants.

7. Time Limitation

The Customer must notify the Company of any claims of damages within 3 calendar days following completion of the Job. If such notification is not effected, the Customer waives its right to exercise the remedies available under this Agreement.

8. Insurance

The Customer may elect to purchase, at its own cost, insurance to cover any damage, loss, expense, liability, or cost for which the Company is exempt from liability, and/or excess insurance coverage.

9. Remedies

In the event that the Company may be liable for any damage or loss, the Company may, at its sole discretion, elect to repair the damage or compensate for depreciated value, subject to the Limitation and Exclusion of Liability clauses. If the Customer accepts such repair or compensation, the Customer waives any and all claims for damages, loss, expenses, and costs.

10. Indemnification

The Customer shall indemnify and hold harmless the Company against:

• Any and all claims, damages, losses, liabilities, and costs, including reasonable legal fees, arising from third party claims in connection with this Agreement.
• Any and all damage or loss, including lost profits, due to the Customer's failure to provide suitable facilities.
• Any and all charges, liens, levies, assessments, regulatory infractions, and penalties associated with the Company performing services under this Agreement.

11. General Provisions

Assignability & Subcontracting

The Company may assign or subcontract any of its rights and obligations, either partially or in their entirety, without the prior written consent of the Customer.

Waiver

Any failure of the Company to insist upon strict performance of any of the terms shall not operate as a continuing waiver of any of its rights.

Joint and Several Liability

If more than one Customer is party to this Agreement, each agrees to be jointly and severally liable for all obligations.

Governing Law & Jurisdiction

This Agreement is governed by the laws of the Province of Ontario. The parties agree to the exclusive jurisdiction of the courts of the Province of Ontario.

Severability

The invalidity or unenforceability of any part shall not affect the validity or enforceability of this Agreement or any other part thereof.

Amendments

This Agreement may be amended or modified only with consent of both parties, in writing and signed by authorized representatives.

Entire Agreement

This Agreement, including any Schedule hereto, constitutes the entire agreement between the parties and supersedes all prior negotiations, arrangements, agreements, and understandings, either oral or written.

Currency

Unless specified otherwise, all statements or references to amounts in this Agreement are to lawful money of Canada.