Privacy Policy

1Information We Collect

We may collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our services, requesting a quote, or booking a move. The personal information we collect may include:

• Contact Information: Name, email address, phone number, and billing/mailing address.
• Service Details: Origin and destination addresses, inventory lists, property access details, and moving dates.
• Payment Information: Credit card numbers, banking details, or other payment data (processed securely via our third-party payment processors).

2How We Use Your Information

We use the personal information we collect for the following business purposes:

• To provide and manage our moving, packing, and rush delivery services.
• To generate accurate quotes and estimates for your move.
• To process your payments and manage your account.
• To communicate with you regarding your booking, schedule changes, or service updates.
• To comply with legal obligations under Canadian and Ontario law.

3Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following situations:

4Data Security & Retention

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, destruction, use, modification, or disclosure. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by Canadian law (such as for tax and accounting purposes).

5Your Privacy Rights

Under PIPEDA and Ontario privacy laws, you have the right to:

• Access the personal information we hold about you.
• Request the correction of inaccurate or incomplete personal information.
• Withdraw your consent to our collection, use, or disclosure of your data.

To exercise these rights, please contact our Privacy Officer using the contact details provided below.

6Cookies and Tracking

We may use cookies, web beacons, and similar tracking technologies to improve your experience on our website, analyze website traffic, and understand where our visitors are coming from. You can set your browser to refuse all or some browser cookies, but this may affect the functionality of our website.